On Monday, March 16 2020, Summit County officials & the Breckenridge Town Council announced that all businesses in the area will be asked to close, temporarily, to help stop the spread of the COVID-19 Virus. Being a small community, and popular tourist destination, the towns that comprise our county have recently become especially vulnerable to the outbreak. To institute the public health order, the closure of all businesses with the exception of gas stations, grocery stores, pharmacies and banks, has been mandated. In addition, mandatory short term lodging closures will go into effect Thursday, March 19 2020 (allowing current guests and visitors a chance to leave/revise their travel plans).
At Ski Country Resorts, being able to share our beloved mountain town with those who have traveled from near and far to enjoy its unique vibe and unmatched beauty is a large part of what we love most about what we do. Although this news saddens us, we understand that it is for the health and well being of our our guests, our staff and our community. So, with that, we are encouraging all of our in-house guests to return home and practice social distancing. We do greatly anticipate that once we all, as a nation, are 100% healthy again we can continue business as usual and once again welcome all to share our one of a kind mountain community!
Below we have compiled a list of FAQs regarding information on lodging cancellations, refunds and travel credit as well as the current refund procedure set in place by Vail Resorts for ski school, lift tickets, etc. We will continue to keep this page updated as information is provided to us. Please keep in mind that, should you have any questions for us, our website chat feature or email are great alternative forms of communication to avoid the current long hold times we are experiencing at our call center.
We thank everyone for their understanding. During times like these, it is important for all of us to remember that we are in this together!
In hopes that, as eminently suggested throughout our booking process and paperwork, Travel Insurance was purchased for your trip, we first and foremast suggest that you contact your travel insurance provider to discuss available options.*
*If you booked with a credit card, you may want to contact your financial institution to see if travel insurance is provided.
UPDATE: On Tuesday, March 17th 2020, Vail Resorts has announced the closure of all North American Ski Resorts (including Breckenridge Ski Resort) for the remainder of the 2019/2020 season. Per Vail's press release to the public, they will "consider reopening Breckenridge in Colorado .. in late April/early May." We have updated our FAQs section below to include new procedures for lift ticket, ski school, etc. refunds from Vail Resorts. Vail Resorts has also created their own FAQs Page for any questions pertaining directly to the Ski Resort and their services.
SKI COUNTRY LODGING CANCELLATIONS & TRAVEL CREDITS
I am currently staying at a Ski Country property? How long can I stay here?
Per town guidelines, all current out of town visitors must evacuate by noon on Thursday, March 19. We will be offering a full refund (or stay credit) minus our standard $100 cancellation fee on all unused nights to our current, in house guests. We do hope that once we all, as a nation, are 100% healthy you will visit us again! Please keep in mind that all of our valued repeat guests enjoy a 10% Repeat Guest Discount when booking directly with Ski Country Resorts.
I have an upcoming reservation with Ski Country Resorts, what are my options?
We are currently waiving our 45 day cancellation policy and offering a full refund, minus our standard $100 cancellation fee, for bookings now through the end of our original announced Breckenridge Ski Resort closing date (April 18, 2020). Or, should you wish to move your stay to a later date (now through 5/31/2020), we are happy to work with you to assess dates of availability in the property you have reserved. Please contact us to make arrangements.
Are existing reservations beyond 4/18/2020 still valid?
Yes, currently, all stays 4/19/2020 and beyond are still valid reservations. However, if you would like to explore changing your reservation, we do have the following options available :
- We are happy to move your reservation to another time in April or May 2020 during any period that the property that you have booked is available for your current length of stay.
- We are also happy to work with our team in an attempt to re-book any nights of your stay that you would like to cancel. Should we re-book any (or all) nights, we will work to initiate a refund to for all costs we are able to recover (minus our standard $100 cancellation fee).
- Should you wish to transfer your booking to a friend or family member, we can work together to make these arrangements.
*Please note, some restrictions may apply to each aforementioned option and each unique scenario will be analyzed on a case by case basis. Once you have reviewed the above options, please be sure to contact us so that we may discuss, in more detail, processes and procedures to move forward with your changes.
Can I make reservations beyond 4/18/2020 at your properties?
Yes! In fact, we are current accepting reservations beginning Monday, April 6 2020 and beyond.
Understandably, you may feel a little uncertain about booking future travel right now, so we strongly urge all guests to carefully consider our cancellation policy and (for extra piece of mind) research all travel insurance options that offer a 'cancel for any reason' option.
Feel free to contact our dedicated Reservations Department for lodging recommendations or search our available inventory online.
ADDITIONAL REFUNDS & CANCELLATIONS
May I get a refund on my lift tickets that are pre-purchased?
Vail Resorts has created a generic refund request form for refund/credit requests for all lift tickets, ski school, activities, childcare, etc. (subject to applicable terms/conditions).
Please click the link below to be redirected..
How does the closure impact my season pass or Epic Day Pass?
Per Vail Resort's FAQs page
"To the extent that any of our resorts re-open during the season, your pass will be valid. Pursuant to the terms of all season pass and Epic Day Pass products, they are non-refundable and non-transferable to another season. We will be reviewing these policies and providing any updated guidance in the coming weeks. "
I have shuttle transportation booked with Summit Express. What are their cancellation policies?
Per Summit Express, current cancellation policies will be maintained.
Summit Mountain Express Cancellation Policy :
Reservations canceled within 24 hours of the anticipated date of travel are non-refundable. You may choose to retain a store credit for your shuttle service for 1 year from the original date of purchase which is fully transferable to friends and family at no additional charge.
SKI COUNTRY OPERATIONS
Will your office remain open during the town closure?
To adhere town guidelines, our office must close to the general public on Thursday, March 19th at noon with the anticipation of re-opening Monday, April 6 2020. In the interim, we will continue to operate from 8am to 5pm with call center staff available to answer any questions you may have including reservation inquiries for Spring, Summer and next Ski Season. All available lodging inventory for these dates is also available, here, on our website.